Terms of Service

Last Updated: September 9, 2026

Welcome to Refa Jewels. These Terms of Service govern your use of our website and your purchase of products from our online store. By visiting our website, placing an order, or using our services, you agree to these Terms of Service.

Throughout these Terms, “we,” “us,” and “our” refer to Refa Jewels, while “you” and “customer” refer to any person accessing our website or purchasing from us.

1. Online Store Terms

By using our website and placing an order, you confirm that the information provided by you is accurate and complete.

You may not use our products, website, or services for any unlawful or unauthorized purpose or violate any applicable laws or regulations.

We reserve the right to refuse or cancel service or orders where reasonably necessary, including suspected fraudulent activity or misuse of our website.

2. Products and Product Information

We make reasonable efforts to display our jewellery, watches, accessories, colours, designs, and product details as accurately as possible.

However, actual product colours or appearance may vary slightly due to lighting, photography, screen settings, manufacturing variations, or other factors.

Product availability is subject to change without notice. We may discontinue or modify products at any time.

3. Prices

All prices displayed on our website are generally stated in Pakistani Rupees (PKR) unless otherwise specified.

We reserve the right to change product prices, discounts, promotions, and delivery charges at any time.

If a product is mistakenly listed at an incorrect price, we reserve the right to cancel or correct the affected order. If payment has already been received for an order cancelled by us, the applicable amount will be refunded.

4. Orders

After placing an order, customers may receive an order confirmation through the contact information provided during checkout.

Submitting an order does not guarantee acceptance. We reserve the right to cancel or refuse an order due to circumstances including:

• Product unavailability

• Incorrect pricing or product information

• Incomplete or incorrect customer information

• Delivery limitations

• Suspected fraudulent or abusive activity

Customers are responsible for providing accurate name, phone number, email address, and delivery information.

5. Payment

Available payment methods will be displayed during checkout and may include Cash on Delivery (COD) and other payment options offered by Refa Jewels.

Customers must provide valid and accurate payment information when making prepaid purchases.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated time stated on our website.

Delivery times are estimates and may be affected by courier delays, public holidays, weather conditions, incorrect addresses, remote locations, or circumstances beyond our reasonable control.

Customers should provide a valid phone number and complete delivery address to help ensure successful delivery.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before making a purchase. Eligibility for a return, exchange, or refund depends on the condition of the product and the circumstances of the request.

8. Jewellery Care

Jewellery and accessories may naturally experience changes in appearance over time depending on usage and care.

Customers should avoid unnecessary exposure to water, perfumes, cosmetics, chemicals, excessive moisture, and other substances that may affect the product's finish.

Damage caused by improper use, handling, storage, or normal wear and tear is not considered a manufacturing defect.

9. Promotions and Discount Codes

Promotional offers, discount codes, and special deals may be subject to additional conditions.

Unless otherwise stated, promotional codes cannot be combined with other offers and may have expiry dates or product restrictions.

We reserve the right to modify or discontinue promotions where reasonably necessary.

10. Intellectual Property

The Refa Jewels name, branding, logos, website content, product photography, graphics, text, designs, and other original materials belonging to us may not be copied, reproduced, distributed, or commercially used without permission.

Third-party trademarks and intellectual property remain the property of their respective owners.

11. Prohibited Uses

You must not use our website to engage in fraudulent or unlawful activities, transmit malicious software, attempt unauthorized access to our systems, interfere with website security, or misuse our content or services.

We may restrict access to our services where these Terms are violated.

12. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, or e-commerce technology providers.

Their services may be subject to their own terms and privacy practices. Refa Jewels is not responsible for matters that are solely within the operation or control of independent third-party providers, subject to applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Refa Jewels will not be liable for indirect, incidental, or consequential losses resulting from the use of our website or products.

Nothing in these Terms excludes or limits rights or liabilities that cannot legally be excluded or limited under applicable law.

14. Privacy

Personal information provided through our website is handled according to our Privacy Policy and applicable requirements.

Customers should review our Privacy Policy to understand how their information may be collected, used, and protected.

15. Changes to These Terms

We may update these Terms of Service from time to time. Any revised version will be posted on our website with an updated revision date.

Continued use of our website after changes become effective constitutes acceptance of the revised Terms, subject to applicable law.

16. Governing Law

These Terms of Service are governed by and interpreted in accordance with the applicable laws of Pakistan.

Any dispute relating to our products, services, or these Terms will be handled in accordance with applicable Pakistani law and the jurisdiction of the competent courts.

17. Contact Information

For questions regarding these Terms of Service, please contact us:

Refa Jewels
Phone/WhatsApp: +92 311 7343015
Email: Refajewels@gmail.com
Pakistan

By using our website or placing an order with Refa Jewels, you acknowledge that you have read, understood, and agreed to these Terms of Service.