Return & Refund Policy

Last Updated: September 9, 2026

At Refa Jewels, customer satisfaction is important to us. We carefully inspect and pack every order before dispatch. However, if you receive an incorrect, damaged, or defective item, please contact us according to the terms below.

Returns & Exchanges

Customers may request a return or exchange within 7 days of receiving the order.

To be eligible:

• The item must be unused, unworn, and in its original condition.

• The item must be returned with its original packaging, tags, and accessories.

• Proof of purchase or order details must be provided.

• Items showing signs of wear, damage caused after delivery, alteration, or improper handling will not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Customers are requested to provide clear photos or a video showing the issue along with their order details. Once the claim is reviewed and approved, Refa Jewels will arrange an appropriate replacement, exchange, or refund.

For damaged, defective, or incorrect items verified by us, the applicable return/replacement delivery charges will be covered by Refa Jewels.

Change of Mind

Returns or exchanges requested due to a change of mind may be accepted within the 7-day return period, provided the product meets all eligibility requirements.

In such cases, the customer will be responsible for return shipping charges. Original delivery charges are non-refundable.

Non-Returnable Items

For hygiene, safety, and customization reasons, the following items may not be eligible for return or exchange:

• Earrings that have been worn or tried on

• Personalized or customized jewellery

• Items damaged due to misuse, perfumes, chemicals, water exposure, improper storage, or normal wear and tear

• Items returned without their original packaging

• Clearance or final-sale products where clearly stated at the time of purchase

This does not affect claims for products received damaged, defective, or incorrect.

Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through an available payment method. Please allow approximately 5–10 business days for processing after approval. Processing time may vary depending on the payment provider or banking service.

Cash on Delivery (COD) refunds may be processed through an agreed bank account or another available transfer method.

Order Cancellation

Orders may be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled and will be handled according to our return policy after delivery.

Refa Jewels reserves the right to cancel an order in cases such as incorrect pricing, product unavailability, incomplete customer information, suspected fraudulent activity, or other reasonable circumstances. Any prepaid amount for an order cancelled by us will be refunded.

Return Shipping

Before returning any product, please contact our customer support team. Do not send a return without first receiving return instructions from us.

Refa Jewels is not responsible for returned products that are lost or damaged because they were shipped without following the provided return instructions.

Contact Us

For return, exchange, or refund assistance, please contact:

Refa Jewels
Phone/WhatsApp: +92 311 7343015
Email: Refajewels@gmail.com
Pakistan

Our team will review your request and guide you through the return or refund process.